If you’re a non-John Deere AG equipment dealer looking for an AgriSync replacement, you’re not alone.

John Deere’s acquisition of the Agri-Sync customer service platform was a hot topic of discussion among dealers of all colors at the 2022 Precision Farming Dealer Summit in early January. Deere announced the acquisition in late 2021 and said non-Deere dealers will exit service in 2022.

During two roundtables at the 2022 Precision Farming Dealer Summit, dealers losing AgriSync shared potential alternatives to AgriSync services. No one had found a single replacement app or program that encompasses everything AgriSync does, but several said they used a number of services to get by. Others contact software development companies themselves to obtain pricing for developing a custom program.

“We have a lot of unhappy customers,” says one dealership who has contacted a developer before. “We have to do something because we have a strong clientele that depends on [AgriSync].”

Here are some AgriSync alternatives resellers are exploring:

  • For call routing: Google Voice, Verizon One Talk, and other phone provider services
    Some resellers use Google Voice, Verizon One Talk, and similar options from other phone service providers to set up universal phone numbers that ring multiple devices at the same time. In the words of one marketer, Google Voice is “not AgriSync, but it’s not bad.” However, another reseller reported repeated issues with Google Voice calls not coming through.

    8×8 was another proposed solution for call routing, but the person who tried this program says there is no ticketing system.

  • For ticketing: DIS, CDK and other CRMs
    The DIS (Dealer Information Systems) business management system offers services and work orders and tracking, as well as other management and inventory tools. A dealer said he was talking with the company about adding features as a replacement for AgriSync.

    CDK has an agriculture dealer management system that has CRM, job tracking, scheduling, support, and other features. However, one dealer who is currently using it was not impressed with its performance.

    Odoo offers apps for CRM, Sales, Timesheets, Help Desk, Invoicing and more. A dealer said he thought it looked promising, but his accountant said the platform did not comply with generally accepted accounting principles (GAAP).

Have you found an alternative to AgriSync that is not listed here? Have you tried any of these options? Share your thoughts with other dealers in the comments below.

Previous

Independent car dealerships: an American gray swan?

Next

Fourth Quarter 2022 Earnings Forecast for WesBanco, Inc. issued by B. Riley (NASDAQ: WSBC)

Check Also