Ford is another proactive mainstream brand with EV certification. As with other dealerships, Ford franchisees must be EV certified before selling and servicing EV models.

“Training is specific to the battery and high-voltage battery components, which is why we require this certification,” said Elizabeth Tarquinto, Ford technical support operations manager.

“If they’re going to be able to do work on the battery itself, they need to take this course. It’s mainly from a safety perspective,” she said.

The program includes a mix of online and in-class courses at one of 40 Ford Training Centers across the country.

“We want them to have hands-on drumming experience,” Tarquinto said. “We even use augmented reality technology to do some of this training. From there, technicians can move on to advanced electronics and high voltage training.”

Ford maintains 10 technical support operations managers across the United States to support field service engineers and its training department.

As the rollout of electric vehicles has not been as smooth as hoped due to supply chain issues that plague nearly all manufacturers, servicing has taken a slower approach.

“We will adjust it to our volume, but at this time we require at least one certified technician per dealership that sells our electric vehicles,” Tarquinto said. “Of course, if you’re servicing hundreds of electric vehicles, you’ll need more than one technician.”

Hernandez, Hyundai’s service technician, said there will be more electric vehicles hitting the streets in the months and years to come, and some of those vehicles will come to his service bay.

“Working on these vehicles will require more experience due to the electricity involved,” he said. “I never thought that in order to become an automotive technician, I would have to train as a lineman with an electric company.”


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