NEW YORK (WWTI) – Two New York recreational vehicle dealers will now pay a fine for failing to provide customers with “timely repairs,” according to New York Attorney General Letitia James.

AG James on Thursday announced agreements with the former and current owners of RV One Superstores, Inc. of Albany RV, and RV Retailer East, LLC of Buffalo RV. This follows an investigation which found that the two companies engaged in “deceptive practices” and failed to make timely repairs to customers’ vehicles.

At the time of the announcement on Dec. 30, the two companies had already repaired consumers’ RVs and RV One supermarkets will pay $ 50,000 to compensate consumers who have been affected.

According to the Attorney General’s Office, since 2015, he has received approximately 70 complaints against Albany RV and 16 against Buffalo RV. These complaints involved long delays in repairs, which sometimes took weeks or months to plan or obtain.

The OAG also said that many consumers also complained that dealerships were not responding to their phone calls and inquiries about the status of repairs.

Some consumers have also complained that they have been misled by sales representatives regarding the extent of warranty coverage or the condition of the used vehicle, as well as false promises regarding repairs or cleaning services. .

In December 2018, RV One Superstores sold the assets of both dealerships to RV Retailer East, which has owned and operated the dealerships since then. During the investigation and, at the request of the OAG, both the former and the current owner completed many of the overdue repairs that have been the subject of consumer complaints.

The new agreement between the OAG and the two companies will require current and former owners to change their business practices.

This includes prohibiting companies from misrepresenting any material fact about an RV’s condition, responding to phone calls and inquiries within three business days, providing timely consumer service appointments. , keep consumers informed of the status of repairs to their RVs and provide consumers with a copy of the warranty or a written document.

The investigation was led by Deputy Attorney General Emily Auletta, formerly of the Consumer Frauds and Protection Bureau, as well as Deputy Attorney General Amy Schallop, Deputy Bureau Chief Laura J. Levine and Bureau Chief Jane M. Azia – all consumer fraud. and Protection Office. The Consumer Frauds and Protection Bureau is part of the Division for Economic Justice, which is headed by Chief Deputy Attorney General Chris D’Angelo and overseen by Senior Deputy Attorney General Jennifer Levy.

Consumers who believe they have paid for repairs that should have been performed free of charge by Albany RV or Buffalo RV are encouraged to file a consumer complaint online at the OAG website or to contact the consumer helpline of OAG by phone at (800) 771-7755.

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